Grievances

AMP cares about feedback from our customers, employees, and the public. We are committed to the success of our customers and to our international obligations to safeguard human rights in the locations where we operate. We welcome comments, complaints, grievances, or suggestions and have established this customer service and grievance portal to make it easy for you to confidentially contact us. 

All messages are received in confidence. You may submit your message anonymously. Our company guarantees a commitment to ensure safety and non-retaliation for whistleblowers who submit grievances or complaints. We use such messages to correct problems and improve our service and quality.

Our grievance policy is designed in accordance with ICoCA guidelines. All grievances will be received and responded to by our Quality Control Division within five business days. As appropriate, this division and relevant management personnel aim to hold a meeting with the complainant within ten business days or as soon as reasonably possible. We strive for legal resolution and effective and fair remedy. 

Please leave your feedback below and one of our representatives will connect with you shortly. You may also use this form to request a copy of our company grievance policy.

• You can also reach us by calling  +507 6752 7745, sending an email to info@alfamarineprotection.com, or by mailing a letter to one of our offices.
  
  
• If you wish to lodge a grievance through an independent body, please refer your initial complaint to ICoCA via their website (http://www.icoca.ch/)